Frequently Asked Questions

Please contact us for current hours. Call us at 786-353-2233 and we'll be happy to help.

Walk-ins are always welcome! However, we recommend booking in advance, especially on weekends and school holidays, as sessions can fill up quickly. You can contact us to reserve your spot ahead of time. Members receive priority booking access.

We're located at 777 NW 72nd Ave, Suite 1115, Miami, FL 33126. Convenient gated private parking is available on-site. We're easily accessible from the 826 and I-75 highways.

DiverCITY Play is designed for children ages 2–10, with a baby-friendly area for little ones. Many zones are also adaptable for older children with special needs. The Sensory Room and Reading & Drawing Area are well-loved by children of all ages and abilities. Our staff will help ensure everyone has a great time.

Yes, and we encourage it! Parents, caregivers, and guardians are welcome inside all play areas at no additional charge. We have comfortable seating areas throughout so you can be close by, watch, or join in the fun. Your presence helps children feel safe and supported, especially on first visits.

Outside food and beverages are welcome in our designated dining area (not inside the play zones to maintain cleanliness and safety). We also offer a small selection of snacks and drinks for purchase on-site. For birthday parties, outside cakes and food are welcome. Just let us know in advance.

Please contact us for current details. Admission includes full access to all play zones for the entire day. Membership details are available by inquiry. Contact us or see our pricing page.

Grip socks are required for both children and adults on the play floor for safety. You're welcome to bring your own from home. If you forget, we have them available for purchase on-site. Yours to keep and bring back on every visit!

Yes! We offer special group rates for schools, therapy practices, community organizations, and nonprofits. We also love partnering with occupational therapists, speech therapists, and special education programs for structured visits and field trips. Contact us to discuss your group's needs. We'll put together a custom package just for you.

Inclusion is central to everything we do. It is not an add-on, it is how the whole space was designed. Every zone has been intentionally created with input from occupational therapists to support children with autism, ADHD, sensory processing differences, anxiety, developmental delays, and other diverse needs. Our staff are trained in neurodiversity-affirming practices. That said, every child is welcome, neurotypical or otherwise. We're a space for all kids.

We have a dedicated Sensory Room, a calm, low-stimulus space available at any time during your visit for children who need a quiet moment to decompress and self-regulate. Our staff are trained to recognize signs of sensory overload and respond calmly and supportively. We never rush anyone and always follow the child's lead.

Safety is our top priority. All equipment meets or exceeds ASTM safety standards. Our play surfaces are padded and slip-resistant. Staff maintain constant visual supervision of all play areas. The facility is secured. Children can only exit through the front desk. We conduct daily safety inspections and clean all zones thoroughly between sessions. Hand sanitizing stations are available throughout the facility.

Yes, absolutely. Our entire facility is ADA-compliant and fully accessible. Wide entry doors, ramp access, accessible restrooms, and stroller-friendly pathways are all available. We also have a designated stroller parking area near the entrance so you can move freely through the play space. If you have specific accessibility needs, please contact us ahead of your visit and we'll make sure everything is perfectly arranged.

We recommend booking at least 3 to 4 weeks in advance, especially for weekend dates which tend to fill up quickly. During peak seasons (summer and holiday months), booking 6–8 weeks ahead is advisable. Submit a party inquiry to check availability!

Party pricing is currently available by inquiry. Each package includes 2 hours of party time, a private party area, full play space access for all guests, basic set up, and basic clean up. Packages are available for 10, 20, or 30 kids, with optional add-ons to customize your celebration.

Submit a party inquiry or visit our parties page to get started.

Yes, outside cake and food are welcome for birthday parties. Plates, napkins, and cake-cutting service are available as paid add-ons and should be arranged before the event. Cake refrigeration or storage is not available, so cakes should arrive ready for the celebration.

Our membership is month-to-month with no long-term contracts. Members get unlimited play access, priority event access, and 10% off birthday party bookings. Membership details are available by inquiry. Contact us or call 786-353-2233 for current details.

Our membership covers your family with unlimited play access, priority event access, and 10% off birthday parties. Membership details are available by inquiry. Contact us to learn more about what's included.

Yes, our memberships are completely flexible. You can cancel anytime with no penalties (we just ask for 7 days' notice before your next billing date). We also offer a pause option for families who need to take a break for vacation, illness, or life changes. Just let us know and we'll hold your membership for up to 60 days without charging you. Your spot and rate will be waiting for you when you return.